Zomato

Zomato's platform fee jumped from ₹2 to ₹10 per order in 2023—a 400% increase that outpaces even Deliveroo's fee hikes—fueling a 22% drop in user satisfaction that ranks worst among Indian delivery services. The app inflates menu prices by an average of 18% compared to dining in, while drivers earn only ₹25 per delivery after expenses. This exploitation model undercuts its only direct competitor, Foodpanda, by relying on higher customer markups instead of operational efficiency.