How can we help?
Answers to the most common questions about Top10Grid. New here? Check our Getting Started guide. Can't find what you need? Email us.
Getting Started
What is Top10Grid?
Top10Grid is a community-powered platform where people around the world discover, vote on, create, and share Top 10 lists — covering everything from travel destinations and street food to the greatest films ever made. Every ranking is shaped by real votes from real users, combined with AI-assisted curation and data from trusted sources.
How do I sign up?
Click the "Sign Up" button in the top right corner of the home page. You can sign up with Google (fastest — just one click!) or with your email address. If using email, create a password and confirm. You'll be logged in automatically. That's it — no verification email needed!
How do I create my first list?
Click "Create a List" (top navigation or home page), fill in a title and pick a category. Here's the easy part: scroll down and you'll see "Generate with AI" — type what you want your list to be about (e.g., "best coffee shops in Melbourne with good wifi" or "top 10 underrated horror movies"), then click Generate. The AI will fill in your 10 items in seconds! Review them, edit any you don't like, and click "Publish".
How do I share my list on social media?
After publishing, click the "Share" button on your list page. You'll see options to copy the link (great for WhatsApp, Discord, Telegram) or directly share to Twitter, Facebook, or other platforms. Add a fun caption and send it to your friends!
How do I find and vote on lists?
Use the Search icon (magnifying glass) at the top to find lists by topic — search for "Best Restaurants" or any topic you care about. Click on a list you like, and you'll see a thumbs-up (👍) and thumbs-down (👎) button next to each item. Click thumbs-up for items you agree with, thumbs-down for ones you don't. Your votes help shape the rankings!
Points & Rewards
What are points and how do I earn them?
Points are Top10Grid's way of recognising your contributions to the community. You earn 1 point for every vote you cast, 10 points for publishing a new list, bonus points when others upvote your list items, and extra points for winning Weekly Challenges or unlocking badges. Points accumulate on your profile and determine your rank on the Creator Leaderboard.
Voting & Rankings
How does voting work?
On any list, you can upvote or downvote individual items. Upvotes push an item higher in the ranking; downvotes push it lower. Rankings update in real time as votes come in. You can only cast one vote per item per list, and you can change your vote at any time. Voting is free and available to all registered users.
Lists & Remixes
What is a remix?
A remix lets you take any existing Top 10 list and create your own personalised version of it — reordering items, swapping some out, or adding your own picks. The original list gets credited as the source. Remixes are a great way to share your take on a popular topic without starting from scratch.
Can I make my list private?
Yes. When creating or editing a list you can set its visibility to Private. Private lists are only visible to you and won't appear in search results, category pages, or other users' feeds. You can switch a list between public and private at any time from your profile.
Safety & Support
How do I report inappropriate content?
On any list or item page, click the three-dot menu (⋯) and select "Report". Choose the reason that best fits — spam, offensive content, misinformation, etc. — and add any extra context. Our moderation team reviews every report, typically within 24 hours. For urgent issues, you can also email [email protected] directly.
How do I contact support?
The fastest way to reach us is by email at [email protected]. Include as much detail as possible — your username, the page or list involved, and a description of the issue. We aim to respond to all support emails within one business day.
Still have questions?
Our team is happy to help. Drop us an email and we'll get back to you within one business day.
[email protected]