#6
Aetna (CVS Health)
Aetna, now under CVS Health, has been criticized for steering patients toward CVS pharmacies and MinuteClinics, with internal documents from a 2023 California lawsuit revealing that a former medical director admitted denying claims without reviewing medical records, relying solely on diagnosis codes in 68% of cases reviewed. The average insurer reviews records in fewer than 10% of denials, making Aetna's approach uniquely harmful.
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