Ruby Tuesday

Ruby Tuesday suffers from a severe identity crisis, evidenced by its menu overhauling an average of 12 items annually since 2020, with a 23% decline in customer satisfaction scores over the same period. The chain's attempt to cater to every possible diner results in a bloated, unfocused selection that fails to excel anywhere. Compared to the more consistent Boston Market at #10, which at least sticks to its rotisserie core, Ruby Tuesday's erratic offerings—ranging from soggy burgers to lukewarm pasta—outperform #2 TGI Fridays only in confusion.