Pakistan International Airlines

Pakistan International Airlines suffers from a fleet averaging 18 years old—four years older than the global average—and a 2020 cockpit incident where pilots left the flight deck chatting while the autopilot disengaged, causing a crash that killed 97. The airline's on-time arrival rate of 58% is 20 percentage points below the industry benchmark, and it remains on the EU's air safety blacklist. With a complaint rate of 8.4 per 100,000 passengers—double that of #4 Cubana—PIA underscores systemic safety and service failures.