Klarna

Klarna completed a highly anticipated IPO in 2025 at a $45 billion valuation, having recovered from a devastating 85% valuation cut in its 2022 down-round. The Swedish buy-now-pay-later leader has over 85 million active consumers in the US and 150 million globally, partnering with 500,000+ merchants including H&M, Sephora, and Airbnb. Klarna's pivot to AI-powered customer service in 2024, replacing 700 Salesforce seats and cutting CS costs 25%, became a widely cited case study in enterprise AI adoption.